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Frequently asked
QUESTIONS
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What is Read & Found Books all about?We're an independent online used bookstore that exclusively offers books by authors of color. You'll find all sorts of books in a variety of genres in our ever-growing collection. If you're looking for a brand-new book, we offer links to popular retailers where you can make your purchase. We also offer used books directly through our store. Support our goal of opening a physical bookstore location by using our links to make your new book purchases or buying a few used books from our ever-growing selection!
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Why do you only offer books by authors of color?There are so many phenomenal books out there by people of color, and sometimes they are hard to find at your average bookstore. We wanted to provide a platform for authors of color to get the visibility and attention they deserve.
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What if I need to make a return?New books: While we strive to recommend only the best books and retailers, we do not handle the sale, shipping, or returns of any products. Once you’ve made your purchase, your transaction is with the retailer, not with us. If you encounter any issues such as delayed shipping, damaged goods, or if you need to make a return, it’s important that you contact the retailer directly. They are the ones who will have all the details about your order and will be best equipped to help you. Typically, retailers will provide customer service contact information on their websites or in the order confirmation email. Used books: Last updated: July 11, 2024 ​If you are not satisfied with your used book purchase, you may return it to us for a full refund. Please see below for more information on our return policy. ​Returns All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in the same condition it was shipped in. ​Return process To return an item, place the item securely in its original packaging and include your proof of purchase, then mail your return to the following address: ​Read & Found Books PO Box 11 Kannapolis, NC 28082​ Please note: you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. ​Refunds After receiving your return and inspecting the condition of your item, we will process your return. Please allow seven (7) days from receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed. ​Exceptions For damaged products, please contact us at with the contact information below to arrange a refund or exchange. ​Questions If you have any questions regarding our return policy, please contact us at readandfoundbooks@gmail.com. Visit out Shipping & Returns page to learn more.
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